Reference

What You Agree To When You Use urban88

These terms set out the rules that apply to your account, your transactions via DANA, OVO, or GoPay, and your access to every part of the platform.

Account eligibility appliesDANA, OVO, GoPay coveredJurisdiction-dependent accessAccount security is your responsibilityTerms updated with notice

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ACCOUNT & DATA HANDLING

How We Manage Your Account Data

Your account data is held securely and used only for the purposes described in these terms — verifying your identity, processing transactions, and maintaining your account history. We do not share your personal details with third parties outside of what is required to process payments through DANA, OVO, or GoPay. You can request a review of the data we hold by contacting support through live chat or email.

Data Retention

We keep account and transaction records for as long as required by applicable regulations. You may request details of what we hold by contacting support directly.

Cookie Use

We use cookies to keep your session active across devices and to remember your account preferences. You can manage cookie settings through your browser at any time.

Account Security

Your login credentials are your responsibility. We recommend a unique password and advise against sharing account access. Suspicious activity should be reported to support immediately.

Requesting Changes

To update your registered details — including the wallet linked to your DANA, OVO, or GoPay account — contact support with your account ID and the change you need.

CONTACT & QUERIES

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team is available around the clock. You can reach us through live chat directly in the platform, via email for formal written queries, or through our Telegram channel for faster responses on account and payment questions.

Live Chat Open the chat icon inside your account dashboard. Available around the clock for questions about terms, account status, or wallet verification.

Email Support Send a written query to our support address for formal requests, including account review or terms clarification. We respond within one business day.

Telegram Our Telegram channel handles account and payment questions quickly. Useful for following up on DANA, OVO, or GoPay transaction queries.

How These Terms Apply to Your Account

urban88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction you have with urban88 — from the moment you open an account through to each deposit, withdrawal, and session. When you add funds via DANA, OVO, or GoPay, the transaction is processed under the conditions described here, including our right to

1
verify wallet ownership before releasing a withdrawal. We may update these terms at any time; we will notify you through your registered account before material changes take effect. Continued use after that notice counts as acceptance. Certain features or game categories may be restricted depending on
2
your region and what local law allows — if you are unsure whether access is permitted where you are, check before you proceed. We reserve the right to suspend or close accounts that breach these terms, including accounts where wallet details cannot be verified or where
3
activity appears inconsistent with the account holder's stated identity. Players in Denpasar and across Indonesia are subject to the same conditions. These terms are written in English; in the event of any conflict with a translated version, the English text applies.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice — covering your rights, your account data, and how to get in touch if something needs to change.

Access depends on local law and is available in eligible regions. If you are in Indonesia and local law permits, you can open an account and use DANA, OVO, or GoPay to transact.

We notify you through your registered account before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

Contact our support team via live chat or email with your account ID. We will confirm what data we hold and how long we retain it under our standard policy.

Withdrawals are held if the wallet name does not match your account details. Verify that your OVO or GoPay account name matches your urban88 registration, then contact support to clear the hold.

Yes. We may suspend or close accounts that breach these terms, including cases where wallet verification fails or account activity is inconsistent with the registered holder's identity.

Reach out to support via live chat or email with your account ID and the new wallet details. Changes to linked DANA, OVO, or GoPay accounts require identity verification before they take effect.

What You Agree To When You Use urban88

How We Manage Your Account Data

Data Retention

Cookie Use

Account Security

Requesting Changes

Reach Us About These Terms

Common Questions About These Terms

01 Can I use urban88 if I am in Indonesia?

02 What happens if urban88 updates these terms?

03 How do I request a copy of the data urban88 holds on me?

04 Why might my withdrawal via OVO or GoPay be delayed?

05 Can urban88 close my account under these terms?

06 How do I update the wallet linked to my account?

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