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How urban88 Handles Your Personal Data

Your account data — including your registered details, wallet transactions via DANA, OVO, or GoPay, and session activity — is handled under this Privacy Policy.

DANA, OVO, GoPay transaction data protectedNo third-party data salesAccount data stored securelyYou can request data access anytimePolicy applies to all supported regions
urban88 How urban88 Handles Your Personal Data
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How to Reach Us About Your Privacy

Live Chat Reach our account support team directly through the live chat window in your account dashboard. Available around the clock for data and privacy queries.
Email Support Send your data access or deletion request to our support email. We aim to respond within two business days and confirm every request in writing.
Account Help Centre Log in and visit the Help section to submit a privacy request, update your registered details, or ask about how your DANA or OVO transaction data is stored.
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How We Protect and Manage Your Data

Data Encryption

All data transmitted between your device and our platform is encrypted via SSL. This covers your login session, account updates, and any payment reference data from DANA, OVO, or GoPay.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account records are kept while your account is active and for a period after closure as required by applicable local law. You may request deletion of non-essential data by contacting our support team.

Your Access Rights

You have the right to request a copy of the personal data we hold on your account, ask us to correct inaccurate details, or request that we stop processing your data where local law permits.

Your Privacy Questions Answered

We collect your name, email, phone number, and the payment details needed to process your DANA, OVO, or GoPay transactions. We do not store your e-wallet PIN or full card credentials.

We do not sell your data. We share it only with payment processors like DANA, OVO, and GoPay to complete your transactions, and with service providers who help us operate the platform under strict data agreements.

Log in to your account and use the Help section to submit a data access request, or contact our support team via live chat or email. We will respond within two business days.

Yes. You can request deletion of non-essential data at any time. Some records may be retained as required by applicable local law, but we will confirm exactly what is kept and why.

Payment references are encrypted via SSL during transmission. We store only the transaction reference and amount — never your wallet PIN or full payment credentials, which remain within your own e-wallet app.

This policy applies wherever urban88 is accessible under local law. Availability of the platform and specific data rights depend on local law and eligible regions. Contact support if you have region-specific questions.