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Our Legal Terms and Your Rights

These terms govern how your account, wallet activity, and access to urban88 work — including how we handle your data, what you can request, and where this platform is available under local law. Availability depends on eligible regions and local law where you are.

Account & Wallet TermsData & Privacy RightsDANA, OVO, GoPay ConditionsJurisdiction-Dependent AccessContact & Request Paths
urban88 Our Legal Terms and Your Rights
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Security and data handling are built into every layer of your account — from the moment you verify your e-wallet to the way we store your session history. Here is what we keep consistent across all accounts on this platform.

Data Handling

Your personal details and wallet transaction records are stored with encryption. We do not sell account data to third parties under any circumstances.

Cookie Policy

We use session cookies to keep your account active across your mobile and desktop sessions. You can manage cookie preferences from your account settings.

Account Security

Login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Retention

We retain account and transaction data only as long as required by applicable law or active account status. Closed accounts are purged on the applicable schedule.

LEGAL CONTACT PATHS

Reach Us for Legal and Policy Requests

For data access requests, account corrections, or questions about how these terms apply to your wallet activity, our support team handles legal inquiries directly. Reach us through live chat, email, or your account message centre — we aim to respond to formal data requests within the timeframe required by applicable law.

Team online

Live Chat

Open the chat widget from your account dashboard to submit a data request or ask about your rights under our policy.

Email Support

Send formal legal or privacy requests to our support address; include your registered account ID for faster processing.

Account Message Centre

Log in and use the in-account message centre to track the status of any open legal or data request you have submitted.

Common Questions About Our Terms

These are the questions we hear most often about how our legal terms, data practices, and account rights work in practice.

Yes. Submit a data access request through live chat or email with your account ID. We will provide a summary of the personal and transaction data we hold within the timeframe required by applicable law.

Contact support via the in-account message centre or email. Corrections are processed promptly; deletion requests are fulfilled where no legal retention obligation prevents it.

We do not sell or share your wallet transaction data with third parties. Records are used only for account verification, fraud prevention, and legal compliance purposes.

Availability depends on local law and eligible regions. Check the current terms or contact support to confirm whether your location is covered before opening an account.

Closed account data is retained only for the period required by applicable financial and legal record-keeping rules, then purged. You can request confirmation of deletion through support.

We publish updates to these terms on this page with a revised date. Continued use of your account after an update is posted constitutes acceptance of the revised terms.